Insights

Transform your Shared Services Culture to Drive Strategic Business Value

Shared Services programs are increasingly expected to produce business value beyond labor arbitrage and other cost and efficiency metrics.  To meet this challenge, forward-looking Business Services organizations are taking the lead in enterprise transformation.  They are identifying and delivering disruptive process improvements, tapping into “horizontal” change opportunities, and extending best...

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Knowing Which Outsourcing Model to Use Before Leaping Into a Digital Transformation

Leveraging overseas suppliers can be invaluable during a digital transformation. But knowing which outsourcing model to choose requires understanding your company’s motivations and limitations. Almost every company wants to become more digital. Whether that means automating processes, sunsetting legacy systems, or diving into the worlds of social, mobility, and cloud,...

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The Post-Merger Change Triptych: Looking at Change Through the Lenses of Strategy, Location and Role

  CHANGING STRATEGY Jim Szakacs, CFO, TayganPoint In their book “Exploring Corporate Strategy”, Gerry Johnson and Kevan Scholes define strategy as “the direction and scope of an organization over the long-term: which achieves advantage for the organization through its configuration of resources within a challenging environment, to meet the needs...

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High Level Approach to Successful Shared Services

While launching shared services is not for the faint-of-heart, taking a high-level approach helps identify what’s important to focus on. Joanie Walker and Michael LaMonaca continue their ‘Shared Services for IT’ series. Over the course of the last several decades, large companies have sought to control costs and improve service...

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4 Key Dynamics that will Change the Healthcare Industry

The changing healthcare ecosystem: What’s different now – Parties who have historically been separate, such as managed care and providers or sub-sectors within the provider universe, are coming together in different ways. Increasingly, positioning within the healthcare market will be driven by consolidation, particularly as disruptive forces, like the evolution towards...

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Eliminating Silos: Embracing Customer Centricity in Drug Development

“Customer centricity”, “patient engagement”, and “patient-focus” are popular buzzwords in the pharmaceutical industry as companies try to adapt to an ever-evolving customer landscape.  It’s been predicted that patient engagement is the next big movement in the industry – and it truly is.  Of course, there are multiple approaches to ensuring...

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Why Shared Services for IT: 5 Benefits for Greater Efficiencies

Over the course of the last several decades, large companies have sought to control costs and improve service quality by consolidating business support operations into a single shared service organization. Specifically within the Life Sciences industry, major product patent expirations are reducing cash flow and decreasing revenues, leaving companies with...

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When It’s Time to Toss the Old IT Playbook

The US saw roughly 5,000 M&A transactions in the first half of 2015, and if you have a leadership position in your firm’s information technology department, an acquisition will have a direct impact on you and your team.  Whether attempting to produce a more vertically integrated business and capture a...

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Constructing Your M&A Integration “Dream Team”

Contributed by Bob Macfarlane. In 1988, the U.S. Mens Olympic Basketball team failed to win the gold medal for only the second time in history — the other was the controversial loss to the Soviet Union in 1972.  As a result of this dramatic loss, the team took a different...

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