Services, Consumer & Media

A service business can never stand still, whether hospitality, entertainment or any other.  Delighting customers is required for a reliable stream of new and return business – yet inconsistency is always a risk. Technology is invading all corners of the customer and in-house experience, creating opportunities for real-time pricing, self-service options and greater staff efficiency.  The stakes go up when the positive and negative effects of social media exposure are considered.

Streamlined business processes that enhance and differentiate the customer experience are success factors.  Cost containment and expense reduction are also very important, and may include outsourcing.  Growth strategies include expansion and acquisitions.

TayganPoint helps organizations stay fresh, efficient and successful.  We know you are in the “people business” first, and the customer experience is the memorable differentiator. We improve profitability through business transformation strategies and business process improvement initiatives.  We help design and implement business processes to best support the touch points that matter most to your customers, you, and your brand.

Services, Consumer & Media Experience

Enterprise / Corporate

Strategic Organizational Transformations.

Enterprise-Wide Change Management.

Large-Scale Productivity Initiatives.

Create PMO & Manage Strategic Project Portfolios.

Lean Six Sigma.




Shared Services Transformations.

End-to-End Procure-to-Pay Business Process Transformations.

Budgeting, Forecasting & Income Consolidation Process Improvements.

Information Technology

IT Strategy, Business Continuity Strategy & Implementations, IT Portfolio Management.

IT Assessments and Organizational Design, Knowledge Management & Collaboration.


Human Resources

Performance Management.

Employee Feedback Executive Training.