Co-Founder and CEOjtaylor@tayganpoint.com
Co-founder and CEO of TayganPoint Consulting Group, Joy Taylor is an accomplished professional, with over twenty years of cross-functional experience in Lean Sigma, team facilitation, program management, project leadership, and communications and change management. She has a proven ability to manage complex, global programs and initiatives, drive process and productivity improvement efforts and lead change in a fast-paced environment.
Prior to founding TayganPoint Consulting Group, she was part of the Strategic Six Sigma Consulting Practice at IBM (formerly PWC), where she was responsible for developing and implementing large scale Six Sigma deployment and implementation plans for global clients. Prior, she served in various quality leadership roles at General Electric and as a Vice President at Sentient Enterprises Venture Capital.×
Co-Founder and CEO
Co-Founder and Presidentjcassimatis@tayganpoint.com
Co-founder and President of TayganPoint Consulting Group, John Cassimatis has more than 25 years of experience advising and working with some of the world’s leading corporations in various industries. His areas of expertise include strategy formulation and implementation, business process improvement, organizational re-design, change management and information technology strategy. Recognized for his extensive experience in finance and executive management, John is often called upon by senior leaders of global companies to assist with major organizational transformations.
Prior to founding TayganPoint, John began his career began at Arthur Andersen. He subsequently held executive leadership positions at Kepner-Tregoe, Ernst and Young and First Consulting Group’s Healthcare and Life Sciences consultancy.×
Co-Founder and President
Chief Consulting Officerdebbie@tayganpoint.com
Debbie Neuscheler-Fritsch has over 20 years of experience leading and advising business transformation efforts and managing complex programs requiring systems and process integration. She has led multi-year implementations of projects with wide-ranging scope and considerable change management challenges. As a Certified Six Sigma Master Black Belt, Debbie has trained and coached hundreds of improvement team leaders and executives. She advises executives on how to effectively sponsor improvement efforts and create performance incentives and measurement tools (balanced scorecard). She has also implemented Lean Six Sigma in a number of Fortune 500 organizations.
Prior to joining TayganPoint Consulting Group, Debbie held senior executive-level positions leading Lean Six Sigma programs at various financial services organizations, including JPMorgan Chase and several business units at GE Capital. Before that, she was a principal consultant with PricewaterhouseCoopers Strategic Six Sigma Practice.×
Chief Consulting Officer
Amy has more than 20 years of pharmaceutical, medical device and diagnostic management and leadership experience across the spectrum of business functions from research and development, operations, and quality to marketing and business development. Amy led and supported major change initiatives focused on mergers, acquisitions and partnerships, internally driven strategy formulation and implementation efforts, as well as process and systems improvement projects. She consistently delivers value by combining her exceptional ability to inspire faith in her vision with outstanding organizational skills to drive project completion.
Prior to joining TayganPoint, Amy has increasingly responsible assignments with a variety of life sciences businesses including, Johnson and Johnson, Guilford Pharmaceuticals, Pfizer, Hemasure, and GE Healthcare; and not for profit organizations, such as The American Red Cross, The Philadelphia Youth Network and the Society for Conservation Biology.×
Andrew has over 25 years of industry and consulting experience, including extensive expertise in strategy development, change management, communications, organizational design, and process improvement. While he has experience in a wide range of industries, Andrew’s main focus has been working with life sciences companies. Andrew has significant hands-on experience leading and implementing change in challenging environments. He leverages his engineering background and operational mindset to streamline business processes and has a strong track record for delivering results, managing teams and developing staff.
Prior to joining TayganPoint, Andrew was a Principal in the life sciences practice of Capgemini and held the position of Vice President of Project Management and Clinical Operations at a Clinical Research Organization. He has also held a range of operational and general management positions in the aerospace and engineering industries.×
A leader in business transformation with extensive experience in mergers, acquisitions and divestitures, Judith Millsaps has demonstrated expertise in finding value through disciplined program and project management. With proven experience as team leader, coach, facilitator, and instructor, Judith has lead global, cross-functional teams to deliver sustainable changes to an organization. She has leveraged business process reengineering and Lean Sigma initiatives to define, deliver and implement business transformation programs.
Prior to joining TayganPoint, Judith worked in several consumer-oriented industries, such as healthcare, financial services and telecommunications. She is a talented speaker and educator, having led many executive-level presentations at GE and other Fortune 100 companies. Judith was responsible for deploying the initial Six Sigma roll-out at GE Capital TIP and has deployed Six Sigma organizations in other Fortune 100 financial services organizations (JPMorgan Chase, AIG and Nationwide Insurance). During her career, she managed over 20 merger/integrations /divestitures in financial services, healthcare and energy industries.×
A Principal consultant at TayganPoint, Joan Walker has over 20 years of experience driving both business process and IT solutions to support global business strategies for large corporate clients. She is an accomplished organizational business and IT leader with proven ability to build, motivate and lead diverse global teams to achieve program objectives while aligning IT strategy with business goals. Joan leads TayanPoint’s IT Effectiveness Practice which focuses on helping our clients and IT leaders leverage opportunities to improve the value of IT to their organizations.
Joan’s first half of her career began at GE in the IT consulting division supporting the operational division and subsequently moved onto an integration firm providing training and program management to various fortune 500 companies. The second half of her career was in the Pharmaceutical industry and worked for Johnson & Johnson as a Business Relationship Director supporting Global PMO, Finance and HR. Subsequent to J&J, she led the Advisory Services department in Global Data at Merck in which she managed over 50 employees, and was instrumental in managing the client facing application database team and established a new business relationship management support group and PMO in order to successfully deliver Global data services to the business units of Merck. At Merck is where Joan obtained her Agent One certification in Change Management and was the Change Lead on an IT Operating Model Program which was successfully implemented at Merck.×
A Strategic Account Executive at TayganPoint, Charles D. (Chas) Hartwig has more than 30 years of global industry and consulting experience, with particular depth in Information Technology (IT) effectiveness, business process improvement, organizational design, and strategy development & implementation. Chas has broad experience in the Life Sciences sector, as well as experience in the Home Healthcare and Industrial B2B sectors. Chas is known as a developer & motivator of talent, and has coached and mentored many leaders at all levels. He also serves as an advisor to venture capital investors and early stage technology companies.
Chas’ background includes 15 years with Johnson & Johnson in CIO and senior IT roles, spanning the medical device, pharmaceutical/biotech, diagnostics, and consumer healthcare segments. He served as Chief Information Officer for Janssen Supply Chain, J&J’s Surgical Care Group, Ethicon, and Ortho Clinical Diagnostics. Chas’ experience includes 7 years as a senior IT executive at Merck & Co., Inc., where he formed and led Merck’s business process redesign organization, as well as 5 years as a management consultant with Deloitte. Chas holds a BA in Computer Science from Colgate University and an MBA from the Wharton School, University of Pennsylvania.×
A Senior Consultant at TayganPoint, Jonathan Hunt has more than 30 years of experience advising clients and actively participating in technology-enabled transformation programs at Fortune 500 companies. His areas of expertise include strategy formulation, technology and business process improvement, program and project management, organizational re-design and change management.
After acquiring his MBA in Accounting and Information Systems, Jonathan focused his career on financial, operational, and technology management, holding the positions of CFO &amp;amp;amp;amp; COO for NYC-based publishers. Afterwards, Jonathan changed his focus to Management Consulting. In this capacity, he has led and participated in numerous consulting initiatives, providing thought leadership involving shared services, cross-functional process improvement, organizational change, technology design and implementation, acquisition due-diligence, business planning and performance measurement.×
Mike Kinnear is a highly motivated, versatile leader more than 20 years of experience working with corporations in Life Sciences and other industries. His areas of expertise include project management, strategy development, business process improvement, and operations management. Mike’s approach allows stakeholder’s to think beyond the project boundaries to incorporate all elements within an organization – project goals, business dependencies, customer needs and corporate strategy – to deliver success to the business.
Mike is called upon by clients to ensure flawless project execution and has a proven record of exceeding client expectations. He has a passion for performance excellence, operations and project team development. His consulting experience is augmented with corporate experience with Polaroid where he worked in Marketing and Operations.×
A Senior Consultant at TayganPoint, Robert Masnik has over thirty years of experience directing complex initiatives and maximizing technology investments. He has a proven record of driving successful transformations, productivity improvements and leading change in fast-paced environments, including global Pharmaceutical, Medical Device and Healthcare organizations.
Robert began his career in manufacturing and logistics, and subsequently held Vice President and Senior positions in program office, systems engineering and business operations roles. He has achieved the highest awards in Performance Excellence and the Gartner #1 ranking for the Most Cost Efficient Technology Centers. As well as recognition for the successful delivery of large scale initiatives and the integration of global facilities, systems and services.
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Sondra Leibner is an experienced organizational development, change management, communications and executive development professional, known for working with companies to breakthrough organization dysfunction and to create high performance teams and organizations. She has more than 20 years experience in organizational consulting.
Prior to joining TayganPoint, Sondra led large transformational projects in global companies, such as Merck, BP, Prudential Financial and Lucent Technologies. She has designed and delivered large projects involving direct interaction with thousands of employees at all levels. She specializes in building high performance teams, executive leadership development, and designing and delivering change management/communications programs. Sondra helps clients achieve dramatic improvements by developing and implementing of bold, compelling direction and objectives, establishing future-based leadership skills, and creating deep alignment around organizational values, principles and management style.×
A Senior Consultant at TayganPoint, Daniel Patrick has more than 25 years of experience in the Life Sciences and Financial Services industries. His areas of expertise include program and project management, merger and acquisition planning and integration, business process reengineering, Research and Development, and strategy development and implementation.
Dan’s career began at JP Morgan where he directly assisted industry analysts in valuing companies. After earning an MBA, he joined Merck holding positions in Financial Evaluation and Analysis, Divisional Financial Services, Treasury, Johnson and Johnson/Merck Joint Venture, Corporate Operational Excellence, and Research and Development. Dan led the Strategy Realization Office for Merck's Research and Development Division, where he led the Division's merger integration team for the Merck/Schering-Plough merger. Dan then joined Celgene Corporation as Executive Director of Global Financial Planning and Analysis.×
Rachel has more than 20 years’ experience leading diverse, complex initiatives in highly challenging environments across a continuum of business functions from Engineering, Manufacturing, Research and Development, Safety, Health & Environmental and Human Resources. Rachel is successful at translating the complex, big picture into concrete and practical plans by communicating and collaborating effectively with executive, technical and business stakeholders. Rachel’s integrated approach allows her to think beyond the project boundaries to incorporate all elements within an organization – project goals, business dependencies, customer needs and corporate strategy – to deliver intended end benefits.
Prior to joining Tayganpoint, Rachel had a successful career at a major pharmaceutical company where she held positions of increasing responsibility in Engineering, Safety, Health & Environment and Human Resources demonstrating her expertise in business process and performance improvement, strategy development, and planning and execution. Rachel continues that success at Tayganpoint through supporting a variety of businesses including, Merck, Novo Nordisk, Allergan and Verizon.×
Erik is an effective project manager, analyst and strong team member whose expertise impacted multiple projects with several Fortune 500 companies. He is a creative problem solver, highly competent in the areas of workflow analysis, process mapping, software implementation and training.
Erik was the communication and process mapping “go to” person on multiple projects in manufacturing, legal, service, academic, retail and medical environments. He is highly organized and detail oriented, which is consistently noted by clients when viewing his project deliverables.×
Jacinta is an experienced professional with over 30 years of leadership in change execution and communications, dispute resolution and mediation, organizational and HR strategy, design and delivery of executive development and knowledge management programs, and coaching and mentoring. She is skilled in international labor relations and contract negotiations.
Prior to joining TayganPoint Jacinta was in private practice, providing HR, organizational development and governance advice to a range of clients. She held senior HR roles at Fletcher Challenge (then New Zealand’s largest company), leading a custom ‘People Development Practices’ program. Previously Jacinta was an Advocate, representing employers and government agencies in contract negotiations and labor disputes.
A Senior Consultant at TayganPoint, Lisa Weller Cooney has more than 20 years of experience leading global, enterprise transformations in the information services, pharmaceutical, and medical device industries. Her areas of expertise include program / project leadership, continuous improvement, organizational development / change management, technology deployment, ISO and SSAE16 implementation, and acquisition integration.
Lisa’s career began in consulting where she designed field service operations for medical device companies by conducting end-user surveys, performing focus groups and competitive analyses. She moved to IMS Health, a leading information services provider to the pharmaceutical industry, where she held increasingly demanding roles as Operations Process Improvement Leader, Global Quality Director, and V.P. of Enterprise Process Engineering. Since returning to consulting, Lisa has helped her pharmaceutical clients to set up continuous improvement programs and implement significant supply chain and quality transformation programs. Lisa has received a series of excellence awards including the Healthcare Businesswomen’s Association Rising Star award and the IMS Summit Award.
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A Senior Consultant at TayganPoint, Brooke Formica has more than 15 years of experience in strategic and tactical change management and communications work. Brooke has designed, developed and executed the change management support associated with several large scale business transformation initiatives. She has provided both the leadership and hands-on change planning, communications planning and content development associated with many of these initiatives. Brooke’s collaborative style has led to multiple successes when establishing cross functional stakeholder groups and providing local support during a variety of global transformation initiatives.
Brooke’s career began at Chase Manhattan Bank in Communications where she assumed a variety of positions with increasing responsibility. In her role as VP Director of Change Management, Procurement and Operations, she continued to directly support change initiatives. Additionally, she has worked at Johnson & Johnson and Bristol–Myers Squibb in a variety of Change Management and Communications roles.
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Hans Irr has more than 22 years of business management, process design and improvement, and project management experience in Life Sciences, Technology and Manufacturing industries. He specializes process improvement tool development, process change and implementation, data analysis, and database prototyping design. Hans’ strength is the ability to quickly understand and analyze existing client programs and processes and engineer solutions for greater efficiencies and productivity.
Prior to joining TayganPoint Consulting, Hans was the founder of a company specializing in designing and building custom three-dimensional projects. This experience has provided him with insights into running every aspect of a business from sales, administration to project management and overseeing production functions. Hans joined TayganPoint consulting in 2006.×
Chris has over 20 years of business and consulting experience, including strategy development and implementation, organizational development, process improvement, and change management. He has served as a C-level executive, successfully implementing policies and projects in challenging environments. He has been acknowledged through appointments to several statewide commissions and taskforces.
Prior to joining TayganPoint, Chris worked for the state legislatures of California and Nevada, two governors, and as an executive vice president in higher education before consulting on program, labor, and project management in higher education and not for profit organizations. He has worked on policy and program initiatives in transportation, health and human services, pharmaceuticals, food services/hospitality, taxation, criminal justice, business regulation, and small business development.×
Bryant Lemieux is a subject matter expert in the area of Business Process Management (BPM) and process improvement. He specializes in creating “As-Is” and “To-Be” process maps, BPMN 2.0 compliant models and data visualizations. Bryant drives improvement efforts by utilizing his vast understanding of mapping tools (Visio / IBM Blueworks / Bonitasoft / Bizagi). His unique “narrative” style of process mapping allows him to deliver a complete, accurate, and user friendly process picture. Bryant is also very adept at creating interactive and engaging eLearning courses that meet training requirements and enhance learner retention.
Bryant spent the first part of his career as a Registered Nurse (RN). After working in Health Care, Bryant decided to pursue his interest in computers (Networking / Programming). His background in nursing gave him a strong appreciation for process and critical thinking.×
Bob Macfarlane is business and IT strategy consultant with over 25 years of experience in designing, developing, and implementing solutions for clients in a broad range of industries. His areas of expertise include project management, business process improvement, logistics, change management and information technology design and development. Bob is recognized as an exceptional leader with an entrepreneurial nature, high energy level, and outstanding management skills.
Bob started his career as an engineer, building satellite systems for the U.S. Air Force and later General Electric. He subsequently transitioned into business consulting and held senior management positions with Princeton Consultants and Navigant Consulting. In 2005, Bob was recalled to active duty to support Operation Enduring Freedom and later to serve as a staff officer at the Pentagon. In 2010 Bob returned to his civilian career and joined the government contractor firm Booz Allen Hamilton.×
As a Consultant at TayganPoint, Bridget has more than 20 years of experience that spans major industries, including Pharmaceutical and Financial Services. Her areas of expertise include organizational development, change management, strategy formulation and implementation, leadership coaching, learning and development, and group and team dynamics. She is accomplished in leading major change initiatives with a focus on both the bottom line and employee engagement. Bridget is a compassionate leader with diverse and extensive experience partnering with clients to create value and deliver results. The foundation for Bridget’s work as a consultant is her strong academic research background.×
A Consultant and versatile leader with history of leading business transformations, including systems and organizational change for financial services, retail, government, and non-profit clients. Molly has managed and supported multi-functional project teams. As a program manager, she drove implementations impacting diverse functional areas of client companies, including: product administration, information technology, customer service, human resources, legal, compliance, risk, security, marketing, communications, accounting, and finance.×
Jay Stanell has an extensive consulting background in finance, Six Sigma business process improvement and design, project management, leadership, and Six Sigma and Lean Green/Black Belt Training. He has worked for and with a diverse group of organizations within the Pharmaceutical, Financial Services/Wealth Management, Healthcare, Manufacturing and IT Industries. Jay has managed large scale, domestic and global, transformational efforts.
Jay had an early career as a CPA. He joined GE in 1989 in Audit and progressed through a series of increasingly responsible roles, domestically and internationally, within the Accounting, Finance, Sales/Marketing, Mergers and Acquisitions, and Six Sigma operations. As a consultant he has leveraged his finance and Six Sigma skills and taken on a series of assignments where he analyzed, selected, and managed high value process design, deployment, and improvement efforts in premier companies.×
Rob has more than 15 years of pharmaceutical, distribution and services industries experience holding various leadership positions across the spectrum of business functions from sales and marketing, product development, sourcing, and business development. Throughout his career, Rob has been successful leading and implementing leading high-level, cross-functional projects, including internally driven strategy formulation and implementation, process redesign, and change management projects. He is continually recognized as a strong team player with dedicated work ethic and exceptional leadership skills to drive project completion. Rob's experience covers major global companies including Pfizer and VWR International.×
Patrick Barnard is a business professional with 9 years of cross functional experience in data analysis, project management and project leadership. He has worked across operations, brand management, marketing and sales providing market research to increase market share. He has extensive experience in analytics working with consumer research, syndicated data, Nielsen and IRI proprietary databases, NITRO, Panel Fact / HomeScan, and Microsoft applications. Patrick is skilled at managing multiple priorities and deliverables while establishing credibility with cross-functional business partners and varying levels of management.
Prior to joining TayganPoint, Patrick worked at large manufacturing companies in the consumer packaged goods space. By utilizing systems with point of sale market data, he was able to assist sales, marketing and category leadership regarding volume sales, category share and standing within the market.×
As an analyst at TayganPoint, Lauren Ettlinger has worked in the pharmaceutical industry specializing in knowledge transfer, communication, program management and implementation, change management, and company training. She has her Black Belt certification in Lean Six Sigma.
Lauren brings her experience in communication with a thorough background in television broadcasting. Prior to joining TayganPoint, Lauren’s career path began at the Walter Cronkite School of Journalism where she reported, anchored, and was a weathercaster at the Phoenix PBS affiliate. She then went on to Bakersfield, California as a multimedia journalist, sports reporter, and weekend weather anchor for the local ABC affiliate owned by Scripps. She is proficient in Final Cut Pro, Soundtrack Pro, and WSI Max and 3D Live software. As a multimedia journalist, Lauren crafted story ideas, built sources and story leads, engaged interviews, shot her own video, edited packages, wrote stories for the air and web, and conducted live broadcasts from remote locations on a daily basis. She has mastered the art of compressing information and crafting it to engage a public audience.
As an Analyst at TayganPoint Consulting Group Kara brings her entrepreneurial and business management skills to the team. Kara’s two years in the pharmaceutical industry provided the opportunity to manage process improvement projects through strategy formulation and implementation, communication, process management, and organizational re-design.
Upon her graduation from Temple University, Kara promptly began her career with Merck & Co. Her role in Merck’s venture to create a centralized retention center allowed Kara to become the subject matter expert and train key employees on the new technologies and systems employed. Hungry for more knowledge, Kara expanded her skills set to become Green Belt Certified and a student of the Six Sigma Certification.×
As an Analyst at TayganPoint, Josh Holden has experience advising and working with cross-functional teams to improve and design internal processes, supporting decision making by identifying insights through qualitative and quantitative analysis, and providing change management plans to an international workforce. His areas of expertise include business process improvement, program and process management, organizational development, and business analytics and design.
Josh’s career began as an internal Process and Organizational Development analyst within the Financial Services and Call Center industries. He was responsible for integrating LEAN methodologies into training curriculum, policies, and procedures, as well as operationalizing analytical and performance reporting infrastructures. Josh transitioned into Marketing and Global Pricing roles in the Financial Software and Services industry. He has led the transformation of Global Pricing and Marketing Operations groups, where he was responsible for improving and managing pricing and market intelligence program offices, designing and implementing analytical and performance reporting infrastructures, and cultivating organizational development and communication plans. Josh’s most recent work includes managing an analytic and reporting capabilities infrastructure for a Shared Services transformation initiative and implementing a IT Operations database disaster recovery and continuity plan.×
As the Chief Financial Officer of TayganPoint Consulting Group, Jim is responsible for all finance/accounting, HR, information technology (IT), risk management and insurance, banking, audit, legal and personnel relations. He also develops the firm’s financial models for growth.
Prior to joining TayganPoint, Jim held several senior management positions, including: EVP; Chief Financial Officer of Eastern Research Services, LLC; CFO; Controller of Omicron Consulting, Inc; and CFO; COO of Calvary Baptist Ministries. He also served as Senior Auditor at EisnerAmper (formerly Goldenberg Rosenthal), and as an auditor and business advisor at Grant Thornton.×
With over 25 years of experience, Adam Berman is TayganPoint’s Director of Talent Management, where he’s in charge of talent acquisition and development for the company.
Prior to TayganPoint, Adam held several managerial and senior leadership positions for companies including Kreischer Miller, Joule, Inc., The Compass Group/Flik International, and Manhattanville College. In these roles he helped recruit talent, implement programs and reduce organizational expenditures.×
As Director of Marketing & Public Relations, Susan is responsible for creating and executing marketing and public relations strategies in support of TayganPoint’s growing brand.
Susan brings over 15 years of experience in a variety of B2B and B2C industries, including senior living, professional services, and print media – all in the area of marketing and public relations.
Most recently, she served as the Corporate Marketing Manager for ACTS Retirement Life Communities, driving strategic brand efforts and responsible for supporting the independent sales and marketing goals of the organization’s 23 communities. She previously held positions with Kreischer Miller, Calkins Media, GMAC and IKON Office Solutions.×
Since joining the firm in 2014, Barry Rudner is responsible for leading the Human Resources function for TayganPoint. In supporting strategic company growth, he is focused on the employment lifecycle including onboarding, compensation and benefits, learning and amp; development, performance management, communications, employee engagement and relations, technology and compliance.×
A versatile leader with broad legal, accounting and business experience, Sheila Steinberg currently applies her expertise as TayganPoint’s Project and Operations Manager. Since joining TayganPoint in 2013, Sheila has been responsible for project contract review and approval, project budget oversight, resource time and expense management, onboarding projects and staff, liaison between client facing consultants and internal operations, and oversight of office management.×
With over 15 years of experience, Laura Fulton is TayganPoint’sController, where she oversees the process areas of Payroll, AP, AR, Cash Management, monthly reporting and financial analytics. In addition, Laura streamlines systematic and financial processes to reduce inefficiencies.
Laura brings a diverse background to the TayganPoint team. Before Laura came onboard, she worked extensively on all sides of the accounting field. Specifically, she has held positions as a public accountant with Arthur Andersen and Deloitte and Touche, a SOX and internal audit specialist under Protivit Consulting, a successful entrepreneur at Integrated Sports Therapy, a health and wellness company, and most recently in private accounting as an Assistant Controller for Mercury Solar Systems, a solar design and installation company.×
As the Office Manager of TayganPoint Consulting Group, Suzanne is the primary point-person for all office needs. She is responsible for fulfilling the requests of all personnel, including IT administration, office supplies/budget, collection and audit of employee time and expenses, management of internal calendars, staff and conference room schedules, company travel, management of virtual office needs in Boston, property management communication, office security management and employee benefit support to Human Resources.×