1

PROGRAM/PROJECT

Management & Governance

3

PROCESS

Improvement

2

STRATEGY

Alignment & Execution

4

CHANGE

Management & Communications

Blog

How Customer Centric is Your Strategy?

No one would argue that development of the proper business strategy and then execution of that strategy is a core competency of most successful organizations.  And yet we find clients who are very good at setting strategy around any number of business facets; and yet they fail to define a specific strategy component or linkage aimed directly at their customers. They’ll talk customer growth in terms of market share or revenue.  They’ll talk customer satisfaction...

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